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Customer Hub

Find the answers to all your questions about Fibre Distribution or purchasing from us here.

We have details on our Shipping, Returns and Refunds Policy. We also have answers to our Frequently Asked Questions, along with our standard Privacy Policy and our Terms and Conditions.

If you’re unsure of what you need our knowledgeable team are available to help guide you to the best solution for your project requirement.

We look forward to welcoming you as a customer.

Still Need Help?

Our friendly and knowledgeable team are available Monday to Friday 9 – 5:30pm.


For our policy on returns, firstly please see our full Terms and Conditions. The customer’s attention is drawn in particular to the provisions of clause 8.

Please contact Customer Services to obtain an RMA number before returning any products. Fibre Technologies Ltd accepts no liability for goods returned, without the written authority of the Supplier.

Fibre Technologies Ltd reserves the right to refuse returns without a valid RMA number shown clearly on the outside of the package. An unauthorised return, eg one for which an RMA number has not been issued or one witout a valid RMA number shown clearly on the outside of the package, will be returned to the customer at the customer’s expense.